Transforming manual processes into scalable solutions through automation, analytics, operational excellence, and continuous improvement initiatives.
Transforming Processes Through Automation, Analytics & Operational Excellence
I am a Senior Process Analyst with 7+ years of experience across business operations, training, reporting, process improvement, workflow automation, and operational excellence.
My career started in learning & development at [24]7.ai, where I delivered training programs, mentored employees, created reporting frameworks, and partnered with stakeholders to improve performance and compliance. Over four years, I developed a strong foundation in people development, process governance, and operational management.
Today, at Broadridge, I focus on transforming operational processes through automation, reporting, analytics, and continuous improvement initiatives. My work includes designing automated workflows, building productivity dashboards, streamlining reporting systems, supporting quality programs, and developing solutions that reduce manual effort and improve operational efficiency.
I am passionate about leveraging technology and data to solve business problems, optimize workflows, and create scalable solutions that drive measurable impact.
Jan 2019 – Mar 2023
[24]7.ai
• Delivered 5+ new hire training batches annually across 3 Retail E-commerce LOBs.
• Conceived and implemented floor support structure to enhance productivity.
• Conducted Business Quality (BQ) and Metrics Quality (MQ) training, improving compliance.
• Led knowledge transfers during peak seasons and supported continuous learning.
• Designed reports including WBR Decks, Knowledge Verification Reports, CE Module Reports.
• Coordinated with clients, created MOMs, and followed up with stakeholders to close action points.
• Regularly monitored calls/chats, provided feedback, and conducted refresher training.
• Mentored over 300 employees (executives, team leads, and managers) on policies and procedures.
Mar 2023 – Present
Broadridge, Hyderabad
• Manage end-to-end data reporting for the team including monthly reports, monthly quality reports, leave tracker, training reports, and employee goal reports.
• Track team utilization, prepare dashboards, and lead meetings to improve workflow efficiency.
• Analyze production data using Excel to identify gaps, highlight trends, and present insights to leadership.
• Developed and maintained automated reporting templates to streamline repetitive tasks.
• Designed training materials and conducted onboarding programs for new hires, ensuring faster ramp-up.
• Led workshops for employees preparing for promotions, improving readiness and performance.
• Collaborated with DPG and Client-Facing Reps to ensure deliverables met SLAs and client expectations.
• Performed quality checks on financial documents to maintain accuracy and compliance.
– Wesley Degree College
Little Flower Junior College
St Peters Model School
Problem
Incoming requests were manually assigned to team members, creating repetitive work and increasing the risk of uneven workload distribution.
Solution
Designed and implemented a Power Automate workflow that automatically monitors incoming mailbox requests, applies predefined allocation rules, performs round-robin assignment, and assigns Outlook categories based on the responsible team member.
Impact
Eliminated manual request allocation
Improved workload distribution consistency
Reduced repetitive administrative effort
Standardized request assignment process
Tech Stack
Power Automate
Microsoft Outlook
Microsoft 365
Problem
Team members frequently depended on experienced colleagues to answer process-related questions, causing delays and knowledge gaps.
Solution
Developed a process knowledge assistant that allows users to retrieve process guidance, standard operating procedures, and frequently asked information through a conversational interface.
Impact
Improved access to process knowledge
Reduced dependency on SMEs
Accelerated onboarding support
Enhanced knowledge retention
Tech Stack
Broadridge AI Tools
Knowledge Management
Broadridge Ecosystem
Problem
Tracking employee utilization and productivity required manual data consolidation from multiple sources.
Solution
Designed a centralized dashboard to monitor productivity, utilization, workload trends, team performance, and operational metrics.
Impact
Improved visibility of team performance
Enabled data-driven decision making
Reduced manual reporting effort
Simplified management reporting
Tech Stack
Microsoft Excel
Power Query
Reporting Automation
Problem
Training progress, certification completion, and employee performance were being tracked manually across multiple files.
Solution
Created a structured tracking framework that consolidates training status, performance metrics, quality scores, and development progress into a single reporting view.
Impact
Improved training governance
Enhanced visibility of employee development
Simplified progress tracking
Supported coaching and performance improvement
Tech Stack
Microsoft Excel
Dashboards
Reporting Tools
Problem
Monthly operational reports required significant manual effort and repetitive formatting activities.
Solution
Developed automated templates and reporting structures to streamline the preparation of utilization reports, quality reports, training reports, and performance summaries.
Impact
Reduced reporting turnaround time
Improved reporting consistency
Increased data accuracy
Reduced manual workload
Tech Stack
Excel
Reporting Automation
Data Analysis
Problem
Maintaining quality standards required continuous monitoring and manual analysis of performance data.
Solution
Implemented structured quality monitoring processes and reporting mechanisms to identify trends, highlight gaps, and support corrective actions.
Impact
Improved quality visibility
Faster issue identification
Better compliance tracking
Enhanced process adherence
Tech Stack
Quality Management
Excel
Reporting Solutions
Problem
Several operational activities involved repetitive steps and manual interventions that slowed down execution.
Solution
Analyzed existing workflows, identified bottlenecks, and introduced process improvements, standardization techniques, and automation opportunities.
Impact
Improved operational efficiency
Reduced manual effort
Increased process consistency
Enhanced user experience
Tech Stack
Process Improvement
Workflow Optimization
Operational Excellence
Problem
Employees preparing for role progression required structured guidance and performance support.
Solution
Designed workshops, coaching sessions, and readiness programs focused on skill development, business understanding, and promotion preparedness.
Impact
Improved promotion readiness
Increased employee engagement
Enhanced performance outcomes
Strengthened talent development pipeline
Tech Stack
Training Design
Coaching
Performance Management